Privacy Policy

Northern Air Heating and Cooling (“Northern Air”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit northernairheatingcooling.com (the “Site”), contact us, request service, or otherwise communicate with us through the Site.

By using the Site or submitting information through it, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect information that you voluntarily provide when you submit a contact form, request service, request an estimate, contact us by email, or subscribe to marketing communications if that option is made available.

This information may include:

• Your first and last name;
• Email address;
• Telephone number;
• Service address, ZIP code, or general location;
• The type of HVAC service or assistance you are requesting;
• Information included in your message or service request; and
• Your communication and newsletter preferences.

Please do not submit sensitive personal information through the Site unless it is reasonably necessary for your request.

Information Collected Automatically

When you visit the Site, certain technical information may be collected automatically by our website, hosting provider, analytics providers, security tools, and other service providers.

This information may include:

• Internet Protocol address;
• Browser and device type;
• Operating system;
• Pages viewed and links selected;
• Date, time, and duration of visits;
• Referring website or search source;
• Approximate geographic location derived from an IP address; and
• Information about Site performance, errors, and interactions.

This information is generally used to operate, secure, maintain, and improve the Site and to better understand how visitors use it.

How We Use Information

We may use information collected through the Site to:

• Respond to questions, messages, and service requests;
• Schedule HVAC service or follow up about an estimate;
• Evaluate the type and location of requested work;
• Communicate about appointments, projects, estimates, and services;
• Provide customer service and support;
• Operate, maintain, secure, and improve the Site;
• Measure Site traffic, performance, and visitor interactions;
• Detect fraud, misuse, security threats, or technical problems;
• Comply with applicable legal and regulatory obligations;
• Protect our rights, property, safety, customers, and others; and
• Send newsletters, service information, promotions, or other marketing communications when you have subscribed or when otherwise permitted by law.

Newsletter and Marketing Communications

Northern Air may offer an optional email newsletter or other marketing communications in the future. When a subscription option is available, you may voluntarily provide your email address and consent to receive those communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us. Unsubscribing from marketing communications will not prevent us from sending non-promotional communications relating to an existing service request, appointment, estimate, transaction, or customer relationship.

Commercial email communications will be handled in accordance with applicable law, including applicable opt-out requirements. The Federal Trade Commission states that recipients must be provided with a way to stop future marketing emails.

Cookies and Similar Technologies

The Site and its service providers may use cookies, pixels, tags, local storage, and similar technologies. These technologies are small data files or identifiers used to operate the Site, remember preferences, protect against misuse, measure performance, and understand Site traffic and interactions.

Cookies and similar technologies may be used for purposes including:

• Maintaining basic Site functionality;
• Remembering visitor preferences;
• Measuring Site usage and performance;
• Understanding how visitors arrive at and navigate the Site;
• Improving content, forms, and user experience;
• Preventing spam, fraud, and malicious activity; and
• Supporting marketing or advertising measurement if those features are enabled.

You can control or disable cookies through your browser settings. Blocking some cookies may affect the availability or performance of certain Site features.

Analytics and Third-Party Technologies

We may use third-party analytics services, such as Google Analytics, to help measure Site traffic and usage. These providers may use cookies or similar technologies to collect information about visits and interactions.

Third-party providers process information according to their own privacy policies and contractual terms. Browser settings and tools made available by those providers may allow you to limit certain analytics collection.

How We Disclose Information

We may disclose information collected through the Site to:

• Website hosting, maintenance, analytics, security, email, form-processing, scheduling, and technology providers;
• HVAC equipment suppliers, financing providers, contractors, or other parties involved in responding to or fulfilling a request, when appropriate;
• Professional advisers, including attorneys, accountants, insurers, and consultants;
• Government authorities or other parties when required by law, subpoena, court order, or legal process;
• Parties involved in investigating fraud, security incidents, unlawful conduct, or threats to safety; and
• A successor or prospective successor in connection with a merger, sale, financing, restructuring, transfer of assets, or similar business transaction.

We may also disclose information when reasonably necessary to protect the rights, property, or safety of Northern Air, our customers, Site visitors, or others.

Sale of Personal Information

Northern Air does not sell personal information submitted through the Site in exchange for money.

Some privacy laws define “sale”, “sharing”, or targeted advertising more broadly than an exchange for money. If Northern Air introduces advertising technologies or data practices that fall within those definitions, this Privacy Policy and any applicable privacy controls will be updated accordingly.

Third-Party Links and Services

The Site may contain links to third-party websites or services, including maps, social media platforms, review websites, equipment manufacturers, financing providers, scheduling tools, and other external resources.

Northern Air does not control the privacy or security practices of third parties. Information you provide directly to a third party is governed by that party’s privacy policy and terms. We encourage you to review those policies before providing personal information.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, misuse, or destruction.

However, no website, network, storage system, email transmission, or method of electronic communication can be guaranteed to be completely secure. You provide information through the Site at your own risk.

Data Retention

We may retain personal information for as long as reasonably necessary to respond to requests, provide services, maintain business and customer records, satisfy legal and accounting requirements, resolve disputes, enforce agreements, and protect our legitimate interests.

Retention periods may vary depending on the nature of the information, why it was collected, and applicable legal requirements.

Your Privacy Choices

You may contact us to request that we review, correct, or delete personal information you previously submitted through the Site. Because the Site does not provide user accounts, these requests must be submitted directly to Northern Air using the contact information below.

We may need to verify your identity before completing a request. Certain information may be retained when required by law or when reasonably necessary for business records, security, fraud prevention, dispute resolution, or the establishment or defense of legal claims.

You may also:

• Unsubscribe from marketing emails using the link included in the message;
• Decline to provide optional information;
• Control cookies through your browser settings; and
• Contact us with questions about our privacy practices.

Do Not Track and Privacy Preference Signals

Some browsers offer a “Do Not Track” setting. Because there is not currently a uniform industry standard governing how websites must respond to these signals, the Site may not respond to all Do Not Track settings.

Where required by applicable law, we will process recognized browser-based privacy preference signals in accordance with the applicable requirements and the technologies used on the Site.

Children’s Privacy

The Site is intended for a general audience and is not directed to children under the age of 13. Northern Air does not knowingly collect personal information online from children under 13.

If we learn that personal information was submitted through the Site by a child under 13 without appropriate authorization, we will take reasonable steps to delete it. A parent or guardian who believes a child has submitted personal information may contact us using the information below.

The federal COPPA Rule primarily applies to websites directed to children under 13 and to general-audience websites that have actual knowledge that they are collecting personal information from a child under 13.

Visitors From Outside the United States

Northern Air is located in Maryland, United States, and the Site is intended primarily for individuals seeking HVAC services in Northern Air’s service area. If you access the Site from outside the United States, information you submit may be processed and stored in the United States, where privacy laws may differ from those in your location.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the Site, our services, technologies, legal requirements, or privacy practices.

The updated policy will be posted on this page with a revised effective date. We encourage you to review this page periodically.

Contact Us

Northern Air Heating and Cooling welcomes questions, requests, or comments regarding this Privacy Policy:

Northern Air Heating and Cooling
13549 Edgemont Road
Smithsburg, MD 21783

Phone: (240) 520-4044
Email: northernairheatingandcooling@gmail.com

Effective as of July 14, 2026