Accessibility Statement

Our Commitment

Northern Air Heating and Cooling is committed to providing a website that is accessible and usable for the widest possible audience, including people with disabilities.

We work to support accessibility throughout the design, development, content, and ongoing maintenance of northernairheatingcooling.com (the “Site”). Our goal is to provide visitors with effective access to information about our company and HVAC services.

Accessibility Standards

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. These internationally recognized guidelines address accessibility for people with visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

The Site uses standards-based HTML and CSS and is designed to support current browsers, devices, and commonly used assistive technologies.

Accessibility Features

Accessibility measures implemented on the Site include:

• Keyboard-accessible navigation and interactive elements;
• Visible keyboard focus indicators;
• Alternative text for meaningful images;
• Properly structured headings and page content;
• Descriptive links and form labels;
• Sufficient text and interface contrast;
• Responsive layouts that support text resizing and screen magnification;
• Semantic HTML designed to support assistive technologies; and
• Automated accessibility testing during website development and maintenance.

Testing and Ongoing Improvements

The Site has been evaluated using automated accessibility and performance testing tools, including Google Lighthouse. Automated testing helps identify many technical accessibility issues, but it cannot detect every potential barrier. We therefore treat accessibility as an ongoing process rather than a one-time test.

We periodically review the Site, address identified issues, and consider accessibility when adding or updating content, functionality, and third-party integrations.

Despite these efforts, some content, technologies, or third-party features may not always provide the same level of accessibility. We welcome reports of any barriers visitors encounter.

Third-Party Content and Services

The Site may link to or incorporate content, tools, maps, videos, forms, review platforms, social media services, or other features provided by third parties. Northern Air does not control the accessibility of third-party websites or technologies, but we welcome feedback when an external feature creates difficulty accessing information or completing a task.

Alternative Access and Assistance

If you have difficulty accessing any part of the Site, need information in an alternative format, or require assistance using a website feature, please contact us.

When contacting us, it is helpful to identify:

• The page or feature you were trying to access;
• The nature of the accessibility difficulty;
• The browser, device, or assistive technology you were using, when relevant; and
• Your preferred method of receiving the information or assistance.

We will make reasonable efforts to provide the requested information, service, or assistance through an accessible communication method.

Feedback

Accessibility feedback helps us identify and address barriers that automated tools may not detect. We welcome comments, questions, and suggestions about the accessibility of the Site.

We will review accessibility requests and make reasonable efforts to respond promptly.

Contact Us

If you experience difficulty accessing or using the Site, please contact:

Northern Air Heating and Cooling
13549 Edgemont Road
Smithsburg, MD 21783

Phone: (240) 520-4044
Email: northernairheatingandcooling@gmail.com

Last updated July 14, 2026